No—there is no way to store unencrypted data on the device. A password is the only way to access stored data from the hard drive.
There is no way to access stored data without the password. EDGE Memory also cannot access stored data without the user created password. It is important to keep you password in a safe place for
reference in case it is forgotten.
If your password is forgotten, you can choose “Erase Device” from the login screen and follow the message prompts. This will erase all stored data on the DiskGO Secure Hard Drive and the original Setup Disc will be needed to use the device again to establish a new password.
As an added security measure, the DiskGO Secure Hard Drive will erase all stored data after eight consecutive failed password attempts. This is to help prevent unauthorized access and brute force
hacking attacks. If the drive erases due to excessive failed password attempts, you will have to use the Setup Disc again.
The Security Manager is a tool used to log out/lock the DiskGO Secure Hard Drive as well as change an existing password. To access in Windows, log in to the software, right-click on the EDGE icon in the
taskbar (lower-right hand corner of your screen), and click “Security Manager.” To access on a Mac, log in to the Mac software and the screen will automatically appear (or log in and launch “Mac Software”
inside the DiskGO Login drive).
You will first need to set up the DiskGO Secure hard drive under a computer running Windows XP or higher (see “Setting Up” on page 2). During setup, ensure that you select “MAC/PC” as the format option when prompted. After setup is complete, the DiskGO Secure Hard Drive is cross-compatible with systems running Windows XP+ and Mac OS X 10.5+.
If you get the below error when logging out of the Mac software, “eject” the drive labeled “DISKGO” first before logging out. The Mac will consider this a “safe removal” of the drive and will not produce the error when logging out or unplugging the DiskGO Secure Hard Drive.
Depending on the exact build of Windows, you may see this Windows message prompt after setting up the DiskGO Secure Hard Drive. If receive this prompt, please select the “This program installed correctly” option to continue using the device.
By selecting MAC/PC as the format option, the DiskGO Secure Hard Drive formats in FAT32 and becomes Mac and PC compatible. The limitation to FAT32 is that a single file of 4GB or higher cannot be
stored on the device (a group of smaller files totaling 4GB or more can be stored, however). By selecting the PC option, the device formats in NTFS and storing single files of 4GB or higher is possible.