For detailed setup instructions, please download the Quick Start Guide from the Downloads section of this product page.
The DiskGO Secure Pro utilizes mandatory encryption, securing 100% of stored data. Any files saved to the device are automatically encrypted and require a password to access. It is not possible to store unencrypted files to this device.
As an increased security measure, the DiskGO Secure Pro requires strong passwords that adhere to the following: Passwords must be between eight and sixteen characters and contain at least one uppercase, lowercase, and numeric character.
There are no hints or back doors available to retrieve a lost password. It is imperative that your password is remembered. If your password is difficult to remember, it is recommended that you write the password down and store in a safe place.
If you lose your password, you must reset your device. Important: this will perform a format and subsequently erase all data saved. To reset, you must input a wrong password eight consecutive times. After resetting the flash drive, you must go through the setup procedure to begin using the DiskGO Secure Flash Drive again.
DiskGO C2, Mini, Micro, GUARDIAN, Secure Pro, and USB 3.0: Windows XP and higher / Mac OS X 10.4 and higher
DiskGO Secure C2 and Secure USB 3.0: Windows XP, Vista, and 7 / Mac OS X and higher
You must first “eject” the drive labeled “SECURE” before logging out. The Mac will consider this a “safe removal” of the drive and will not produce the error when unplugging the DiskGO.
DiskGO flash drives are supported by Windows XP and higher. To disconnect, simply unplug the flash drive when it is not active (when the activity light is not blinking).